We are seeking an enthusiastic and organized Client Care Coordinator to be the welcoming face and voice of our clinic. This role is essential in creating a positive first impression, ensuring smooth client flow, and providing exceptional administrative support to our veterinary team.

Responsibilities:

• Greet clients and their pets warmly, managing check-ins and check-outs efficiently.
• Answer multi-line phone system, schedule appointments, and manage client inquiries.
• Process payments, maintain accurate financial records, and manage daily deposits.
• Educate clients on preventative care, basic pet health, and available services.
• Maintain client records, ensure accuracy, and handle confidential information with discretion.
• Manage prescription refill requests and product sales.
• Maintain a clean and organized reception area.
• Assist with general office tasks and support veterinary staff as needed.
• Handle difficult client situations with empathy and professionalism.

Qualifications:

• High school diploma or equivalent; some college preferred.
• Minimum of 1 year of experience in a customer service role, preferably in a veterinary, medical, or dental office setting.
• Proficient in basic computer skills and comfortable learning new software (e.g., veterinary practice management software).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Genuine love for animals and a compassionate demeanor.

Benefits:

• Competitive hourly wage
• Flexible scheduling options
• Employee pet discount program
• Opportunities for growth within the clinic
• Supportive and friendly team environment