We are seeking an enthusiastic and organized Client Care Coordinator to be the welcoming face and voice of our clinic. This role is essential in creating a positive first impression, ensuring smooth client flow, and providing exceptional administrative support to our veterinary team.
Responsibilities:
- Greet clients and their pets warmly, managing check-ins and check-outs efficiently.
- Answer multi-line phone system, schedule appointments, and manage client inquiries.
- Process payments, maintain accurate financial records, and manage daily deposits.
- Educate clients on preventative care, basic pet health, and available services.
- Maintain client records, ensure accuracy, and handle confidential information with discretion.
- Manage prescription refill requests and product sales.
- Maintain a clean and organized reception area.
- Assist with general office tasks and support veterinary staff as needed.
- Handle difficult client situations with empathy and professionalism.
Qualifications:
- High school diploma or equivalent; some college preferred.
- Minimum of 1 year of experience in a customer service role, preferably in a veterinary, medical, or dental office setting.
- Proficient in basic computer skills and comfortable learning new software (e.g., veterinary practice management software).
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a busy environment.
- Genuine love for animals and a compassionate demeanor.
Benefits:
- Competitive hourly wage
- Flexible scheduling options
- Employee pet discount program
- Opportunities for growth within the clinic
- Supportive and friendly team environment
We are seeking an enthusiastic and organized Client Care Coordinator to be the welcoming face and voice of our clinic. This role is essential in creating a positive first impression, ensuring smooth c...
We are seeking an enthusiastic and organized Client Care Coordinator to be the welcoming face and voice of our clinic. This role is essential in creating a positive first impression, ensuring smooth client flow, and providing exceptional administrative support to our veterinary team.
Responsibilities:
- Greet clients and their pets warmly, managing check-ins and check-outs efficiently.
- Answer multi-line phone system, schedule appointments, and manage client inquiries.
- Process payments, maintain accurate financial records, and manage daily deposits.
- Educate clients on preventative care, basic pet health, and available services.
- Maintain client records, ensure accuracy, and handle confidential information with discretion.
- Manage prescription refill requests and product sales.
- Maintain a clean and organized reception area.
- Assist with general office tasks and support veterinary staff as needed.
- Handle difficult client situations with empathy and professionalism.
Qualifications:
- High school diploma or equivalent; some college preferred.
- Minimum of 1 year of experience in a customer service role, preferably in a veterinary, medical, or dental office setting.
- Proficient in basic computer skills and comfortable learning new software (e.g., veterinary practice management software).
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a busy environment.
- Genuine love for animals and a compassionate demeanor.
Benefits:
- Competitive hourly wage
- Flexible scheduling options
- Employee pet discount program
- Opportunities for growth within the clinic
- Supportive and friendly team environment
We are seeking an enthusiastic and organized Client Care Coordinator to be the welcoming face and voice of our clinic. This role is essential in creating a positive first impression, ensuring smooth c...